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Our Commitment to You
OUR TEAM COMMITMENT TO YOU
You will receive friendly, courteous,
awesome service. You will be respected and
not taken for granted.
We will honor our commitments to you
absolutely.
Our programs
will rarely, if ever, be the cheapest on the
market. They will always be of an
exceptional quality and designed to help you
add significant value to your business.
You will always be able to seek our help to
implement any improvement ideas or programs
in your business.
We believe totally that your perception of
our performance is always the reality.
That's why your feedback is critical in
helping us to innovate and improve. We're
always looking forward to your ideas, your
comments, and your suggestions.
The way we communicate with each other is
important to you (and therefore to us).
As part of that process, we will acknowledge
any communication you have with us by the
end of the next working day.
We will be honest, truthful and "up-front"
with you at all times. We expect you'd be
like that too. That way, we'll build a
long-term and valuable relationship with
each other.
Our people have the authority to make
decisions for you without the need for
referral.
We will communicate with you frequently,
making recommendations to help you build a
better business and building a win-win and
long-term partnership with you. We
naturally expect you to communicate
frequently with us too.
YOUR COMMITMENT TO US
You will be open, frank and honest with us
at all times. You will let us know
immediately of any concerns you have about
our work together.
You (and your team) will give us all the
information we need to help you to achieve
your goals.
You will make the time available to work on
things you've agreed upon with us to work on
within your practice.
You agree to listen to any advice we offer
(we acknowledge your absolute right to
accept or reject that advice).
You agree to meet & respect the deadlines we
mutually set (or in very extreme cases, let
us know well in advance of your inability to
do so for reasons outside of your control).
You will pay your accounts with us by the
due date specified on the invoice.
You will give consideration to referring us
to at least two other business owners who
you believe would benefit from working with
us.
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